Bendigo Bank leads in terms of customer satisfaction among home loan customers, with a rating of 87.7 per cent, neew data from Roy Morgan Research shows
ING followed in second place at 83.3 per cent and Macquarie Bank ranked third at 82.9 per cent, also benefiting from similar strengths in fees and rates.
On the other hand, Bankwest experienced the largest drop in satisfaction, falling 17.2 percentage points to 72.2 per cent, following the closure of its branches in Western Australia.
Overall, customer satisfaction among Australia’s top banks declined slightly to 73.7 per cent in late 2024.