26 - 28 May 2015
Swissotel, Sydney
Download the programEvery year, this event brings together senior-level CEM professionals from across Australia, to discuss:
- Embracing the digital revolution to meet your customers needs
- Changing your culture and processes to achieve customer centricity
- Achieving seamless integration have a holistic view of the customer
Key speakers include:
- Gary Wheelhouse, Chief Digital Officer, Harvey Norman
- Eloise Campbell, General Manager Advocacy, Business Support and Improvement, Telstra
- Samatha Bartlett, Head of Brand & Customer Experience, Australia Post
- Andrew Sinclair, Director, Strategic Customer Experience Programs, Optus
- Sarah Young, Manager Customer Solutions, Red Energy
- Lily Elliott, Head of Customer Engagement, CommSec and MyWealth, CBA
- Mathew Conn, General Manager Customer Services, iiNet
- Alexandra Almond, Customer Experience Manager, NAB
- Tina Paterson, Head of Transformation - Business Processes, Bupa Australia
To register and save with the early discount,
book online here.