ANZ plans to locate more than half of all call centre workers taking calls from Australian customers offshore, the Finance Sector Union claims.
The FSU published more details on its
website yesterday from a document prepared for Phil Chronican, ANZ Australia's CEO, by ANZ general manager Sue Jeffery, which was reported, in part, last month.
The document, dated 12 February 2013, outlines plans for ANZ to shed 590 Australian jobs across its Victorian call centres, in Dorcas Street, South Melbourne, and in Mulgrave, the FSU said.
By 2015, 58 per cent of these jobs will be offshore, the FSU said, up from 13 per cent now.
ANZ's Melbourne centre in Dorcas Street will lose 250 full-time equivalent jobs, and the bank will also eliminate 340 jobs at Mulgrave, with that centre closing down altogether.
Given the large number of part-timers working in these centres, the actual number of ANZ workers losing their jobs "will be significantly larger than 590", the FSU said.
The FSU said it considers ANZ "the most aggressive offshorer in banking", with more than 3500 ANZ jobs being off-shored.
ANZ employs offshore workers directly rather than using third-party suppliers, however.