IT frustration endures at NAB

A severe outage has NAB's customers and managers in a bind. On social media the bank admits double trouble: "We are working to process payments - hopefully your payment is received on time", paired wi.. read more

ANZ to review credit card rates and fees

ANZ chief executive Shayne Elliott conceded that the bank's return on equity from credit cards was "well above" the group ROE and said there was scope to overhaul the way it ran its credit card busine.. read more

Narev takes CBA on mission impossible

High levels of customer satisfaction are one of the key measures of success at CBA according to Ian Narev, a statement which did not play well to a committee of sceptical Federal politicians. read more

Narev deflects on ROEs and portability

Only a handful hot topics animated yesterday's three hour appearance by CBA CEO Ian Narev before the House of Representatives' Standing Committee on Economics in Canberra. read more

Finance unionists fan banking discontent

Questions composed by bank staff for this week's parliamentary hearings with four major bank CEOs will contest the industry's spin around satisfied customers, cooperative staff and studied efficiency. read more