ANZ will centralise most mortgage processing operations in Melbourne and cut staff numbers in other capital city operations centres,
The Age and
The Australian reported. The newspapers reported that 248 jobs will be affected.
Some work will be shifted to ANZ's operations centre in Bangalore in India. Other tasks, such as processing of security documents, will be outsourced to Perpetual (which is rolling up niche law firms that specialise in this work). Some information storage for this business unit will be outsourced to Iron Mountain.
The Age reported that ANZ's private banking unit was another area where more jobs would be shifted from Melbourne to Bangalore.