Online banking satisfies most

Roy Morgan Research shed some extra light on shifting banking habits in a report on Friday.

Roy Morgan said that in an average four-week period 59 per cent of Australians aged 14 or older used internet banking to access an account at any financial institution.

Access via the bank website remains the preferred internet option, a finding at odds with trends at some large banks, where mobile banking (via smartphones or tablet computers) has overtaken the traditional bank website service.

Roy Morgan found that 26 per cent of bank customers used mobile banking.

The research firm said that in the six months to July 2013 56 per cent, on average, of the customers at each of the Big Four banks in Australia used internet banking, using either the institution's website or application.

Less than a third, or 31 per cent on average, used a branch.

Roy Morgan said the level of customer satisfaction by those using internet banking was very high and averaged around 91 per cent for the Big Four.