NAB leads the Big Four on satisfaction 25 January 2012 4:57PM National Australia Bank put its nose in front of ANZ in Roy Morgan's October consumer banking customer satisfaction survey, only to lose its lead a month later. But NAB was back in front in December. read more
De Luca moves to Bankwest 24 January 2012 4:56PM Commonwealth Bank confirmed yesterday that Rob De Luca, the bank's executive general manager, retail and business banking, will become managing director of the bank's subsidiary, Bankwest. read more
DBM sees business customer satisfaction levels flatten 24 January 2012 4:54PM After rising steadily through most of 2011, business customer satisfaction with the major banks plateaued in November and December, says the latest DBM Consultants report. read more
Big banks take price leadership in deposit market 23 January 2012 5:25PM The two cuts in the cash rate, in November and December, have caused a change in the competitive dynamics of the deposit market, with the big banks now featuring among the price leaders. read more
Small business happier with their banks than the big companies 20 January 2012 4:51PM Micro and small businesses showed their banks more love last year, while medium and large businesses were only so-so about their banking relationships, according to the latest Roy Morgan Research bu.. read more
Australia's world class savings rate 20 January 2012 4:49PM Australia's household savings rate has gone from the cellar to the penthouse in recent years. An OECD ranking of household savings rates puts Australia fifth among the 23 countries surveyed, with 10.. read more
Key facts sheets nowhere to be seen 19 January 2012 5:47PM Consumer group Choice's shadow shopping exercise to see how the banks are dealing with the new requirement to issue home-loan key facts sheets found not one KFS was issued at any of the branches it.. read more
Consumers allege harassment by debt collectors 19 January 2012 5:44PM Prohibitions on certain debt collection practices are to be tested in cases being brought against Australian Receivables Ltd and Baycorp Collections. read more
ACCC reviews MFAA's exclusive dealings 18 January 2012 5:09PM The close relationship between the Mortgage and Finance Association of Australia and a number of financial institutions is to be put under the microscope in an Australian Competition and Consumer Co.. read more
Job cuts on the agenda 16 January 2012 5:16PM Job cuts may be be on the agenda as bank staff numbers fall. read more