ADVERT: 5 Banks use loan automation to maximise customer experience 28 November 2016 4:53PM In today's competitive lending market, Australia's banks are fighting to create the optimum customer experience in order to win market share. With margin pressure and increasing cost of capital, ban.. read more
ADVERT: Plan Now for 2017: Get your Contact Centre Report 28 November 2016 3:50AM Ahead of Contact Centre Week 2017, taking place 22-24 February on the Gold Coast, we caught up with five different contact centres across Australia to find out the core areas they are each focusing.. read more
Briefs: MFAA appoints CEO, Emerchants re-brands, securitised asset values fall 25 November 2016 4:45PM The new CEO of Mortgage and Finance Association of Australia, Mike Felton, will have his work cut out for him. read more
Briefs: Westpac wins NSW Government contract extension, Pepper makes another loan sale, NAB Asset Se 24 November 2016 4:56PM Pepper Group has sold a A$200 million portfolio of mortgages - its third such sale this year. read more
Foreign news: Tighter sanctions in the wake of Wells Fargo scandal 24 November 2016 4:54PM The United States financial regulator is considering tougher sanctions in the wake of the Wells Fargo scandal. read more
Briefs: New director at MyState, ASIC chair banks Banking Oath, algos alone can't write consumer loa 23 November 2016 4:42PM MyState has appointed a new non-executive director. read more
Foreign news: Barclays trials contactless ATM withdrawals, Hengfeng Bank in trouble 23 November 2016 4:38PM Barclays is testing out new smartphone linked ATMS, and Hengfeng bank is the subject of an inquiry by Chinese banking regulators. read more
Briefs: Money3 appoints CFO, more management changes at Yellow Brick Road, another banking inquiry, 22 November 2016 5:18PM Money3 appoints a CFO, Yellow Brick Road changes more management, another bank inquiry gets underway, and NAB gets real about real-time payments. read more
Brief: New platform for historical loan data 21 November 2016 4:37PM Perpetual says lenders will be able to stress test portfolios using over 150 million loan records dating back almost 20 years that it has loaded onto a new platform. read more
Briefs: HSBC launches private banking in Australia, Firstmac reissues RMBS 18 November 2016 4:30PM HSBC plans to open a private banking office in Australia, targeting high net worth individuals and family offices with investable assets of more than A$10 million. read more