Satisfaction cycle has peaked

Retail customer satisfaction with the big banks has peaked. After climbing strongly throughout 2011, ratings for all the big banks have fallen during the first quarter of the year. read more

Narev fails to move the needle

The strategy briefing presented by Commonwealth Bank chief executive Ian Narev last week will do nothing to move the bank's stock price, if analysts' reviews of the briefing are a reliable guide. read more

Asia remains a low priority for CBA

Investors looking for a big statement from Commonwealth Bank on its Asian plans at yesterday's strategy briefing would have been disappointed. CBA chief executive Ian Narev merely said the bank woul.. read more

Coles beefs up flybuys

Coles will launch a new flybuys program on Monday, upgrading the earn rate and adding more products that attract bonus points. The new base earn rate is one point per dolla read more

Genworth postpones IPO

Mortgage insurer Genworth Financial Inc announced yesterday that it would delay the listing of its Australian business until 2013. The company had previously announced that an initial public offerin.. read more