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The big banks have steadily improved their retail customer satisfaction ratings over the past decade, but they have failed to convince one key segment - their high value customers. read more

Online shopping is growing in popularity, but this should not be taken to mean that consumers are comfortable about the security aspects of spending money on the internet. Indeed, shoppers are more.. read more

Contactless payment technology, designed for low-value debit card payments, is making inroads into cash payments, according to new research. read more

Bank of Queensland's recovery from the loss it suffered in the interim half last year is still on track, although the bank concedes its commercial loan arrears are still too high. read more

Virgin Australia has followed Qantas into the pre-paid travel card market. Velocity Frequent Flyer, its loyalty program, will issue a travel money card linked to its membership card. read more

Foreign exchange provider OzForex has won a contract to build an online international payments platform for Travelex. read more

Melbourne's Consumer Action Law Centre is representing a Victorian disability pensioner in a claim against two Cash Converters lenders. read more

The impairment of a large corporate loan contributed to a 24.1 per cent fall in HSBC Bank Australia's profits last year. read more

Banks and other deposit-taking institutions capture only about half of a typical customer's deposits, and this "share of wallet" is also falling. read more

Deposit-taking institutions are paying the trustees of self-managed superannuation funds 32 basis points less than retail customers for deposits. read more